Returns must be requested by submitting a Support Ticket and can only be processed with proof of purchase from Humanscale. For orders placed on Humanscale.com:
- As part of the 30-day satisfaction guarantee, Humanscale will provide a pre-paid return label if the return is requested within 30 days of product receipt. Separation Panel and Summa returns will not be accepted.
- Returns requested after thirty (30) days and up to ninety (90) days of product receipt may be authorized at Humanscale’s sole discretion. If authorized, the return is subject to a fifteen percent (15%) restocking fee.
If Humanscale agrees to restock the product, customer must return it to Humanscale to the original shipping point or as otherwise instructed by Humanscale Customer Care. If the returned product is not in resaleable condition, customer will not receive credit for the return.
- Return authorizations expire sixty (60) days after date of issue.
- Products returned to Humanscale without a Return Authorization will not be accepted.